FAQ
Management and group
Navigate to the "Home" screen at the bottom center of the elysium app, tap "+Add listener" and follow the instructions on your smartphone.
A maximum of 100 listeners can participate in a guided tour at the same time. A larger number of listeners will be possible in a future version of elysium.
The duration of a guided tour is currently limited to 12 hours. After this time, the tour will automatically end and the group will be disbanded. Longer valid licenses will be integrated in a future version of elysium.
Multiple guides in parallel in one tour, so called co-guides, are not possible at the moment. This feature will be integrated in a future version of elysium.
Removing a single listener from your group is currently not possible. This feature will be integrated in a future version of elysium. However, your listener can leave your audio stream via the browser.
You can easily change your QR-Code in the menu under "Your QR code".
The QR code is permanently assigned to your person. This gives you the possibility to print your QR code for example. A possible scenario when the QR code could be changed would be a change of employer of an employed tour guide.
Usage
The average consumption is about 20 MB per hour. For comparison: 10 minutes of radio streaming consumes approx. 10 MB
Depending on the age of the battery and smartphone, the consumption is about 5 - 10% per hour.
No, your listeners do not need an app. The audio stream is received via the Internet browser, which is available on every smartphone.
elysium cannot be used without internet. You can provide internet to your guests via an optional mobile router, should individual guests not have internet available.
After your voice has been captured by the microphone of your smartphone, or better by an optional headset, it is transmitted as a digital audio stream via the Internet to the smartphones of the listeners in your group.
It is currently not possible to ask questions via elysium. This feature will be integrated in a future version of elysium.
Credit and payment
The cost of a tour depends on the number of listeners. One licence is charged for each listener in the group. You can find the current prices in the In-App Store or here.
One licence is charged for each listener of the group. Licences can be purchased directly in the licence store in the app.
Purchased licences are valid indefinitely until used
If you manage several tour guides or need a large number of licences you can use the upcoming Company Account. Sign up for our newsletter so you don't miss the launch.
If you manage several tour guides or need a large number of licences you can use the upcoming Company Account. Sign up for our newsletter so you don't miss the launch.
These 40 licences are absolutely free of charge and are meant to get to know elysium in detail - we are looking forward to your feedback!
Purchased licences cannot be transferred to another guide at the moment.
Instead of purchasing licences in advance, you can first invite listeners to your waiting room. As soon as all participants are there, elysium will suggest the next appropriate licence package for you to purchase. Pay and do.
Since the payment within the app is handled via the in-app purchases, you can use the payment methods that you have stored with the operating system operator of your smartphone - Google or Apple. These include payment via credit card, PayPal, Google Pay and Apple Pay.
Troubleshooting
Check if your microphone is connected correctly. Re-establish the connection if necessary. If the Internet connection is lost, a message appears in the app
First check the volume setting on the listener's smartphone. Then check whether the listener has connected his headphones correctly. If necessary, re-establish the connection. If the Internet connection is interrupted, a corresponding message is displayed in the listener's browser window.
A minimal time delay - the so-called latency - is due to technical reasons. The newer the smartphone of you and your listener, the better.
Check the connection of the headphones. If the problem persists, disconnect and reconnect.
A minimal time delay - called latency - is due to technical reasons.
Check the listener's internet connection. If the Internet connection is lost, a message to that effect is displayed in the listener's browser window.
Unfortunately, there is a technical problem. Please contact us.
The firewall settings must be adjusted. Please contact your IT department for this.
Please go to your settings → apps → elysium → clear the cache and memory.